Total Scaffolding Solutions Privacy Policy
Last updated: 8 October 2026
Total Scaffolding Solutions - London Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you visit total-scaffolding-solutions.co.uk (the "Site") or request a quote, why we collect it, how we use it, and your rights. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.
Who we are
Total Scaffolding Solutions - London Ltd
Company number: 16666423
Registered office: Flat 20, 24 Maldon Road, Wallington, England, SM6 8BX
Contact: totalscaffoldingsolutions0@gmail.com
1. What information we collect
Information you give us. When you use our quote form, we collect your name, email address, phone number, the job postcode, and details you give us about the work.
Information collected automatically. When you visit the Site, we and the third-party tools in section 4 may collect your IP address and approximate location, device and browser type, pages viewed and time spent, how you arrived at the Site, and cookie identifiers (see section 5).
We do not collect payment card details, health information or any special category data through the Site, and the Site is not directed at children.
2. How we use your information
- To respond to your enquiry and provide a scaffolding quote
- To communicate with you about a job you've enquired about
- To understand how visitors use the Site so we can improve it
- To measure the effectiveness of our advertising
- To meet our legal and accounting obligations
3. Our legal basis for processing
Enquiries and quotes: necessary to take steps at your request before entering into a contract, and our legitimate interest in running our business.
Analytics and advertising cookies: your consent, given through the cookie banner.
Accounting and legal records: compliance with a legal obligation.
You can withdraw consent for cookies at any time (section 5). This doesn't affect anything we did before you withdrew it.
4. Who we share your information with
We do not sell your personal data. We share it only with:
- Netlify, which hosts the Site and receives quote form submissions on our behalf
- Google, for Google Analytics and Google Ads, and Google Workspace/Gmail, where enquiries are delivered to our business inbox
- Meta (Facebook/Instagram), for ad performance tracking where used
These providers may process data outside the UK, including in the United States. Where that happens we rely on the provider's Standard Contractual Clauses or equivalent UK-approved safeguards, such as the UK International Data Transfer Addendum. We may also share information where required by law, for example with HMRC.
5. Cookies
| Type | Purpose | Examples |
|---|---|---|
| Strictly necessary | Remember your cookie choice so the Site works properly | tss_cookie_consent (stored in your browser) |
| Analytics | Understand how visitors use the Site | Google Analytics (_ga cookies) |
| Advertising | Measure and target ads | Google Ads conversion tracking, Meta Pixel where used |
Analytics and advertising cookies are only set with your consent, collected through the banner shown when you first visit. You can change your choice at any time using the "Cookie settings" link at the bottom of every page, or by blocking or deleting cookies in your browser.
6. How long we keep your information
We keep enquiry and customer data for 6 years after our last contact with you or the end of any job, whichever is later, to cover potential contract claims and our tax records. Analytics data is kept according to the provider's default settings (currently 14 months for Google Analytics).
7. Your rights
Under UK GDPR you have the right to access the personal data we hold about you, have it corrected, have it deleted in certain circumstances, restrict or object to our processing, receive it in a portable format, and withdraw consent for cookies at any time.
To exercise any of these rights, email totalscaffoldingsolutions0@gmail.com. We'll respond within one month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
8. Security
We take reasonable technical and organisational steps to protect your data, including restricting access to our enquiry inbox and using reputable, secure providers.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
10. Contact us
Questions about this policy or your data? Email totalscaffoldingsolutions0@gmail.com.